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answering","\u002Fen\u002Ftroubleshooting\u002Fagent-not-answering","en\u002F13.troubleshooting\u002F01.agent-not-answering",{"title":300,"path":301,"stem":302},"Calls dropping","\u002Fen\u002Ftroubleshooting\u002Fcalls-drop","en\u002F13.troubleshooting\u002F02.calls-drop",{"title":304,"path":305,"stem":306},"Flow won't publish","\u002Fen\u002Ftroubleshooting\u002Fflow-not-publishing","en\u002F13.troubleshooting\u002F03.flow-not-publishing",{"title":308,"path":309,"stem":310},"Knowledge Base not responding","\u002Fen\u002Ftroubleshooting\u002Fkb-not-answering","en\u002F13.troubleshooting\u002F04.kb-not-answering",{"title":312,"path":313,"stem":314},"Integration won't connect","\u002Fen\u002Ftroubleshooting\u002Fintegration-not-connecting","en\u002F13.troubleshooting\u002F05.integration-not-connecting",{"title":316,"path":317,"stem":318},"Tests failing","\u002Fen\u002Ftroubleshooting\u002Ftests-failing","en\u002F13.troubleshooting\u002F06.tests-failing",{"title":320,"path":321,"stem":322,"children":323,"page":332},"Legal","\u002Fen\u002Flegal","en\u002F14.legal",[324,328],{"title":325,"path":326,"stem":327},"Privacy Policy","\u002Fen\u002Flegal\u002Fprivacy","en\u002F14.legal\u002F01.privacy",{"title":329,"path":330,"stem":331},"Terms and Conditions","\u002Fen\u002Flegal\u002Fterms","en\u002F14.legal\u002F02.terms",false,{"id":334,"title":325,"body":335,"description":852,"extension":853,"links":854,"meta":855,"navigation":856,"path":326,"seo":857,"stem":327,"__hash__":858},"docs_en\u002Fen\u002F14.legal\u002F01.privacy.md",{"type":336,"value":337,"toc":830},"minimark",[338,347,354,357,360,365,368,402,406,409,419,429,433,438,441,445,448,452,455,487,491,498,515,518,522,548,552,620,624,627,733,736,740,743,747,779,782,786,789,795,802,806,813,816,820,823,827],[339,340,342,346],"alert",{"type":341},"warning",[343,344,345],"strong",{},"Pending legal review."," This text describes accurately how the platform works\ntoday, but has not yet been validated by a lawyer. Before presenting it to\ncustomers or regulators as a contractual commitment, have it reviewed —\nparticularly the retention, international transfer and data subject rights\nsections.",[348,349,350,353],"p",{},[343,351,352],{},"Last updated:"," 9 August 2026",[348,355,356],{},"Diska builds AI voice agents that answer calls, qualify contacts and carry out\nprocesses over the phone. This policy explains what personal data we process,\non what basis, for how long, and who we pass it to.",[348,358,359],{},"It is written to be read. Where the technical reality matters — for example,\nthat a call is only recorded after the caller is told — we say so concretely\nrather than in generic terms.",[361,362,364],"h2",{"id":363},"who-we-are","Who we are",[348,366,367],{},"Diska is the controller of the data described in this policy.",[369,370,371,383],"ul",{},[372,373,374,377,378],"li",{},[343,375,376],{},"Privacy contact:"," ",[379,380,382],"a",{"href":381},"mailto:hello@diska.ai","hello@diska.ai",[372,384,385,388,389,393,394,397,398,401],{},[343,386,387],{},"Scope:"," the ",[390,391,392],"code",{},"diska.ai"," website, the application at ",[390,395,396],{},"app.diska.ai",", the API\nat ",[390,399,400],{},"api.diska.ai",", the embeddable voice widget, and the calls conducted by\nthe agents our customers configure.",[361,403,405],{"id":404},"two-different-roles","Two different roles",[348,407,408],{},"This distinction determines who to approach to exercise your rights.",[348,410,411,414,415,418],{},[343,412,413],{},"When you are our customer"," (you created an account and configured agents),\nwe are the ",[343,416,417],{},"controller"," of your account, billing and usage data.",[348,420,421,424,425,428],{},[343,422,423],{},"When you speak to a customer's agent",", that customer decides why the call\nhappens and what it is for. In that case Diska acts as a ",[343,426,427],{},"processor",": we\nhandle the call data on the customer's instructions and within the limits they\nset. If you want to access or delete what was said on a call, the request goes\nto the company that answered you; we help them respond.",[361,430,432],{"id":431},"what-we-process","What we process",[434,435,437],"h3",{"id":436},"account-data","Account data",[348,439,440],{},"Name, email address, password (stored only as a hash), company, role, phone,\nlanguage and time zone. If you sign in with Google, we receive your name, email\nand profile picture from Google — never your Google password.",[434,442,444],{"id":443},"agent-configuration","Agent configuration",[348,446,447],{},"Instructions, conversation flows, variables, actions, and documents you upload\nto the knowledge base. Those documents are split into passages and converted\ninto numeric representations (embeddings) so the agent can consult them during\na call.",[434,449,451],{"id":450},"call-data","Call data",[348,453,454],{},"This is the core of the service, and worth being precise about:",[369,456,457,463,469,475,481],{},[372,458,459,462],{},[343,460,461],{},"Real-time audio."," While the call runs, audio is streamed to the voice\nprovider to be transcribed and answered. It is processed in transit.",[372,464,465,468],{},[343,466,467],{},"Transcript."," The text of what was said, kept in the call history.",[372,470,471,474],{},[343,472,473],{},"Metadata."," Start time, duration, status, outcome, the agent involved and —\non telephone calls — the phone number.",[372,476,477,480],{},[343,478,479],{},"Collected variables."," Whatever the agent was configured to ask for: name,\ncontact details, reason for calling, preferred times.",[372,482,483,486],{},[343,484,485],{},"Audio recording",", only where applicable — see below.",[434,488,490],{"id":489},"recordings-are-never-silent","Recordings are never silent",[348,492,493,494,497],{},"Recording is ",[343,495,496],{},"off by default",". It is a per-agent decision made by the\ncustomer, and the platform enforces two technical guarantees:",[499,500,501,508],"ol",{},[372,502,503,504,507],{},"An agent with no notice wording configured ",[343,505,506],{},"does not record",", even if\nrecording is switched on. Recording without a notice is not possible.",[372,509,510,511,514],{},"The notice is spoken by the agent at the start of the call. In ",[343,512,513],{},"explicit","\nmode, the agent waits for spoken confirmation before continuing.",[348,516,517],{},"The exact wording used is stored alongside the recording, so it is later\npossible to know what the caller was told — not merely that \"consent existed\".",[434,519,521],{"id":520},"website-and-widget-data","Website and widget data",[369,523,524,530,536,542],{},[372,525,526,529],{},[343,527,528],{},"Contact form:"," the name, email, company and phone you send us.",[372,531,532,535],{},[343,533,534],{},"Public demo:"," you can speak to Ísis, our demo agent, without an account.\nThat conversation is treated like any other call.",[372,537,538,541],{},[343,539,540],{},"Analytics:"," we use Google Analytics to understand how the site is used.\nParameters are filtered before they are sent — emails, phone numbers,\nidentifiers and opaque strings are stripped, and paths containing identifiers\nare anonymised.",[372,543,544,547],{},[343,545,546],{},"Technical data:"," IP address and user agent, used for security and abuse\nlimiting.",[361,549,551],{"id":550},"legal-bases","Legal bases",[553,554,555,568],"table",{},[556,557,558],"thead",{},[559,560,561,565],"tr",{},[562,563,564],"th",{},"Purpose",[562,566,567],{},"Basis",[569,570,571,580,588,596,604,612],"tbody",{},[559,572,573,577],{},[574,575,576],"td",{},"Providing the service to account holders",[574,578,579],{},"Performance of a contract",[559,581,582,585],{},[574,583,584],{},"Conducting calls on customers' behalf",[574,586,587],{},"Customer instructions (as processor)",[559,589,590,593],{},[574,591,592],{},"Recording calls",[574,594,595],{},"Consent of the caller, obtained at the start of the call",[559,597,598,601],{},[574,599,600],{},"Security, abuse prevention, technical logs",[574,602,603],{},"Legitimate interest",[559,605,606,609],{},[574,607,608],{},"Responding to enquiries",[574,610,611],{},"Pre-contractual steps",[559,613,614,617],{},[574,615,616],{},"Meeting legal and tax obligations",[574,618,619],{},"Legal obligation",[361,621,623],{"id":622},"who-we-share-with","Who we share with",[348,625,626],{},"We do not sell personal data. We rely on providers who process it on our\nbehalf, under contract, and only for the stated function:",[553,628,629,642],{},[556,630,631],{},[559,632,633,636,639],{},[562,634,635],{},"Provider",[562,637,638],{},"Function",[562,640,641],{},"Data involved",[569,643,644,657,670,683,694,707,720],{},[559,645,646,651,654],{},[574,647,648],{},[343,649,650],{},"OpenAI",[574,652,653],{},"Real-time voice, transcription, synthesis, embeddings",[574,655,656],{},"Call audio and text, knowledge base passages",[559,658,659,664,667],{},[574,660,661],{},[343,662,663],{},"Inworld AI",[574,665,666],{},"Real-time speech-to-speech, transcription, synthesis",[574,668,669],{},"Call audio and text",[559,671,672,677,680],{},[574,673,674],{},[343,675,676],{},"ElevenLabs",[574,678,679],{},"Speech synthesis",[574,681,682],{},"Text the agent is to speak",[559,684,685,690,692],{},[574,686,687],{},[343,688,689],{},"Cartesia",[574,691,679],{},[574,693,682],{},[559,695,696,701,704],{},[574,697,698],{},[343,699,700],{},"Supabase",[574,702,703],{},"Database, storage and authentication",[574,705,706],{},"Account, configuration, transcripts, recordings",[559,708,709,714,717],{},[574,710,711],{},[343,712,713],{},"Google",[574,715,716],{},"Sign-in and site analytics",[574,718,719],{},"Email and profile; navigation events",[559,721,722,727,730],{},[574,723,724],{},[343,725,726],{},"Twilio",[574,728,729],{},"Telephony, where the customer enables phone calls",[574,731,732],{},"Phone number and call audio",[348,734,735],{},"We may also disclose data where the law requires it, or to defend legal claims.",[361,737,739],{"id":738},"international-transfers","International transfers",[348,741,742],{},"The providers above operate mainly outside Angola, which means data is\ntransferred to other jurisdictions — chiefly the United States and the European\nUnion. We require appropriate contractual safeguards for those transfers.",[361,744,746],{"id":745},"how-long-we-keep-it","How long we keep it",[369,748,749,755,761,767,773],{},[372,750,751,754],{},[343,752,753],{},"Account data:"," while the account exists, and up to 12 months afterwards\nfor accounting and legal purposes.",[372,756,757,760],{},[343,758,759],{},"Transcripts and call metadata:"," while the customer's account is active,\nunless deletion is requested earlier.",[372,762,763,766],{},[343,764,765],{},"Audio recordings:"," for the period the customer sets; absent a setting,\nthe same period as transcripts.",[372,768,769,772],{},[343,770,771],{},"Technical and security logs:"," up to 12 months.",[372,774,775,778],{},[343,776,777],{},"Contact form submissions:"," up to 24 months after the last contact.",[348,780,781],{},"A customer can request early deletion of any call.",[361,783,785],{"id":784},"your-rights","Your rights",[348,787,788],{},"Under Angola's Law no. 22\u002F11 of 17 June (Personal Data Protection Law) and,\nwhere applicable, the GDPR, you have the right to access your data, correct it,\ndelete it, object to processing, request its restriction, and receive it in a\nportable format. You may withdraw recording consent at any time, without\naffecting what was lawfully recorded beforehand.",[348,790,791,792,794],{},"Write to ",[379,793,382],{"href":381},". We respond within the statutory\nperiod. Where we hold the data on a customer's behalf, we route the request to\nthat customer and help them answer.",[348,796,797,798,801],{},"You also have the right to lodge a complaint with Angola's ",[343,799,800],{},"Data Protection\nAgency (APD)",".",[361,803,805],{"id":804},"security","Security",[348,807,808,809,812],{},"Security is covered in detail in the\n",[379,810,811],{"href":28},"security documentation",". In short: connections are encrypted in\ntransit, third-party credentials stay server-side and never reach the browser,\neach organisation's data is isolated, and the session credentials used by\nanonymous calls are short-lived and scoped to that call alone.",[348,814,815],{},"No system is immune. If we detect an incident affecting you, we notify the\ncustomers concerned and, where the law requires, the competent authority.",[361,817,819],{"id":818},"children","Children",[348,821,822],{},"The service is not intended for anyone under 18 and we do not knowingly collect\ntheir data. If you believe a minor has provided us with data, contact us and we\nwill delete it.",[361,824,826],{"id":825},"changes","Changes",[348,828,829],{},"We may update this policy. Material changes are communicated to customers by\nemail or in the application, with reasonable notice. The date at the top marks\nthe version in force.",{"title":831,"searchDepth":832,"depth":832,"links":833},"",2,[834,835,836,844,845,846,847,848,849,850,851],{"id":363,"depth":832,"text":364},{"id":404,"depth":832,"text":405},{"id":431,"depth":832,"text":432,"children":837},[838,840,841,842,843],{"id":436,"depth":839,"text":437},3,{"id":443,"depth":839,"text":444},{"id":450,"depth":839,"text":451},{"id":489,"depth":839,"text":490},{"id":520,"depth":839,"text":521},{"id":550,"depth":832,"text":551},{"id":622,"depth":832,"text":623},{"id":738,"depth":832,"text":739},{"id":745,"depth":832,"text":746},{"id":784,"depth":832,"text":785},{"id":804,"depth":832,"text":805},{"id":818,"depth":832,"text":819},{"id":825,"depth":832,"text":826},"What data Diska processes, why, who we share it with, and what rights you have over it.","md",null,{},{"title":325},{"title":325,"description":852},"8-ivuj8Or_dYkwNtM7xm6iLLth6rPMUZK8mv16gMdG8",[860,862],{"title":316,"path":317,"stem":318,"description":861,"children":-1},"Diagnose Test Center failures.",{"title":329,"path":330,"stem":331,"description":863,"children":-1},"The rules for using the Diska platform — what we provide, what we expect of you, and how either side can end it.",1786954579970]