[{"data":1,"prerenderedAt":704},["ShallowReactive",2],{"navigation_docs_en":3,"-en-test-center":333,"-en-test-center-surround":699},[4,8,26,52,94,124,174,188,198,224,234,244,289,319],{"title":5,"path":6,"stem":7},"Introduction","\u002Fen\u002Fintroduction","en\u002F01.introduction",{"title":9,"path":10,"stem":11,"children":12},"Getting started","\u002Fen\u002Fgetting-started","en\u002F02.getting-started\u002Findex",[13,14,18,22],{"title":9,"path":10,"stem":11},{"title":15,"path":16,"stem":17},"Initial setup","\u002Fen\u002Fgetting-started\u002Finitial-setup","en\u002F02.getting-started\u002F01.initial-setup",{"title":19,"path":20,"stem":21},"Create your first agent","\u002Fen\u002Fgetting-started\u002Ffirst-agent","en\u002F02.getting-started\u002F02.first-agent",{"title":23,"path":24,"stem":25},"Make a test call","\u002Fen\u002Fgetting-started\u002Ftest-call","en\u002F02.getting-started\u002F03.test-call",{"title":27,"path":28,"stem":29,"children":30},"Concepts","\u002Fen\u002Fconcepts","en\u002F03.concepts\u002Findex",[31,32,36,40,44,48],{"title":27,"path":28,"stem":29},{"title":33,"path":34,"stem":35},"Voice agent","\u002Fen\u002Fconcepts\u002Fagent","en\u002F03.concepts\u002F01.agent",{"title":37,"path":38,"stem":39},"Flow","\u002Fen\u002Fconcepts\u002Fflow","en\u002F03.concepts\u002F02.flow",{"title":41,"path":42,"stem":43},"Runtime","\u002Fen\u002Fconcepts\u002Fruntime","en\u002F03.concepts\u002F03.runtime",{"title":45,"path":46,"stem":47},"Organization and tenants","\u002Fen\u002Fconcepts\u002Forganization","en\u002F03.concepts\u002F04.organization",{"title":49,"path":50,"stem":51},"Prompt Builder","\u002Fen\u002Fconcepts\u002Fprompt-builder","en\u002F03.concepts\u002F05.prompt-builder",{"title":53,"path":54,"stem":55,"children":56},"Guides","\u002Fen\u002Fguides","en\u002F04.guides\u002Findex",[57,58,62,66,70,74,78,82,86,90],{"title":53,"path":54,"stem":55},{"title":59,"path":60,"stem":61},"Create your first agent step-by-step","\u002Fen\u002Fguides\u002Fcreate-first-agent","en\u002F04.guides\u002F01.create-first-agent",{"title":63,"path":64,"stem":65},"Use the Flow Builder","\u002Fen\u002Fguides\u002Fuse-flow-builder","en\u002F04.guides\u002F02.use-flow-builder",{"title":67,"path":68,"stem":69},"Publish and receive calls","\u002Fen\u002Fguides\u002Fpublish-agent","en\u002F04.guides\u002F03.publish-agent",{"title":71,"path":72,"stem":73},"Test an agent","\u002Fen\u002Fguides\u002Ftest-agent","en\u002F04.guides\u002F04.test-agent",{"title":75,"path":76,"stem":77},"Transfer to a human","\u002Fen\u002Fguides\u002Ftransfer-to-human","en\u002F04.guides\u002F05.transfer-to-human",{"title":79,"path":80,"stem":81},"Schedule meetings with Cal.com","\u002Fen\u002Fguides\u002Fbook-meetings","en\u002F04.guides\u002F06.book-meetings",{"title":83,"path":84,"stem":85},"Send SMS during a call","\u002Fen\u002Fguides\u002Fsend-sms","en\u002F04.guides\u002F07.send-sms",{"title":87,"path":88,"stem":89},"Configure a Phone Book","\u002Fen\u002Fguides\u002Fconfigure-phone-book","en\u002F04.guides\u002F08.configure-phone-book",{"title":91,"path":92,"stem":93},"Embed the voice widget","\u002Fen\u002Fguides\u002Fembed-widget","en\u002F04.guides\u002F09.embed-widget",{"title":95,"path":96,"stem":97,"children":98},"Flow Builder","\u002Fen\u002Fflow-builder","en\u002F05.flow-builder\u002Findex",[99,100,104,108,112,116,120],{"title":95,"path":96,"stem":97},{"title":101,"path":102,"stem":103},"Builder interface","\u002Fen\u002Fflow-builder\u002Finterface","en\u002F05.flow-builder\u002F01.interface",{"title":105,"path":106,"stem":107},"Flow structure","\u002Fen\u002Fflow-builder\u002Fstructure","en\u002F05.flow-builder\u002F02.structure",{"title":109,"path":110,"stem":111},"Flow variables","\u002Fen\u002Fflow-builder\u002Fvariables","en\u002F05.flow-builder\u002F03.variables",{"title":113,"path":114,"stem":115},"Branches and conditions","\u002Fen\u002Fflow-builder\u002Fbranches","en\u002F05.flow-builder\u002F04.branches",{"title":117,"path":118,"stem":119},"Test a flow","\u002Fen\u002Fflow-builder\u002Ftesting","en\u002F05.flow-builder\u002F05.testing",{"title":121,"path":122,"stem":123},"Validation and publishing","\u002Fen\u002Fflow-builder\u002Fvalidation-publishing","en\u002F05.flow-builder\u002F06.validation-publishing",{"title":125,"path":126,"stem":127,"children":128},"Nodes","\u002Fen\u002Fnodes","en\u002F06.nodes\u002Findex",[129,130,134,138,142,146,150,154,158,162,166,170],{"title":125,"path":126,"stem":127},{"title":131,"path":132,"stem":133},"Conversation","\u002Fen\u002Fnodes\u002Fconversation","en\u002F06.nodes\u002F01.conversation",{"title":135,"path":136,"stem":137},"Message","\u002Fen\u002Fnodes\u002Fmessage","en\u002F06.nodes\u002F02.message",{"title":139,"path":140,"stem":141},"Split path","\u002Fen\u002Fnodes\u002Fsplit-path","en\u002F06.nodes\u002F03.split-path",{"title":143,"path":144,"stem":145},"Jump to","\u002Fen\u002Fnodes\u002Fjump-to","en\u002F06.nodes\u002F04.jump-to",{"title":147,"path":148,"stem":149},"Trigger subflow","\u002Fen\u002Fnodes\u002Ftrigger-subflow","en\u002F06.nodes\u002F05.trigger-subflow",{"title":151,"path":152,"stem":153},"Custom action","\u002Fen\u002Fnodes\u002Fcustom-action","en\u002F06.nodes\u002F06.custom-action",{"title":155,"path":156,"stem":157},"Send SMS during the call","\u002Fen\u002Fnodes\u002Fsend-sms-during-call","en\u002F06.nodes\u002F07.send-sms-during-call",{"title":159,"path":160,"stem":161},"Transfer","\u002Fen\u002Fnodes\u002Ftransfer","en\u002F06.nodes\u002F08.transfer",{"title":163,"path":164,"stem":165},"Booking","\u002Fen\u002Fnodes\u002Fbooking","en\u002F06.nodes\u002F09.booking",{"title":167,"path":168,"stem":169},"End call","\u002Fen\u002Fnodes\u002Fend-call","en\u002F06.nodes\u002F10.end-call",{"title":171,"path":172,"stem":173},"Nodes coming soon","\u002Fen\u002Fnodes\u002Fcoming-soon","en\u002F06.nodes\u002F11.coming-soon",{"title":175,"path":176,"stem":177,"children":178},"Knowledge Base","\u002Fen\u002Fknowledge-base","en\u002F07.knowledge-base\u002Findex",[179,180,184],{"title":175,"path":176,"stem":177},{"title":181,"path":182,"stem":183},"Sources","\u002Fen\u002Fknowledge-base\u002Fsources","en\u002F07.knowledge-base\u002F01.sources",{"title":185,"path":186,"stem":187},"Citations","\u002Fen\u002Fknowledge-base\u002Fcitations","en\u002F07.knowledge-base\u002F02.citations",{"title":189,"path":190,"stem":191,"children":192},"Test Center","\u002Fen\u002Ftest-center","en\u002F08.test-center\u002Findex",[193,194],{"title":189,"path":190,"stem":191},{"title":195,"path":196,"stem":197},"Evaluations","\u002Fen\u002Ftest-center\u002Fevaluations","en\u002F08.test-center\u002F01.evaluations",{"title":199,"path":200,"stem":201,"children":202},"API","\u002Fen\u002Fapi","en\u002F09.api\u002Findex",[203,204,208,212,216,220],{"title":199,"path":200,"stem":201},{"title":205,"path":206,"stem":207},"API Channel","\u002Fen\u002Fapi\u002Fapi-channel","en\u002F09.api\u002F01.api-channel",{"title":209,"path":210,"stem":211},"Authentication","\u002Fen\u002Fapi\u002Fauthentication","en\u002F09.api\u002F02.authentication",{"title":213,"path":214,"stem":215},"Webhooks","\u002Fen\u002Fapi\u002Fwebhooks","en\u002F09.api\u002F03.webhooks",{"title":217,"path":218,"stem":219},"Endpoints","\u002Fen\u002Fapi\u002Fendpoints","en\u002F09.api\u002F04.endpoints",{"title":221,"path":222,"stem":223},"Realtime","\u002Fen\u002Fapi\u002Frealtime","en\u002F09.api\u002F05.realtime",{"title":225,"path":226,"stem":227,"children":228},"Integrations","\u002Fen\u002Fintegrations","en\u002F10.integrations\u002Findex",[229,230],{"title":225,"path":226,"stem":227},{"title":231,"path":232,"stem":233},"Cal.com","\u002Fen\u002Fintegrations\u002Fcalcom","en\u002F10.integrations\u002F01.calcom",{"title":235,"path":236,"stem":237,"children":238},"Telephony","\u002Fen\u002Ftelephony","en\u002F11.telephony\u002Findex",[239,240],{"title":235,"path":236,"stem":237},{"title":241,"path":242,"stem":243},"Phone numbers","\u002Fen\u002Ftelephony\u002Fnumbers","en\u002F11.telephony\u002F01.numbers",{"title":245,"path":246,"stem":247,"children":248},"Settings","\u002Fen\u002Fsettings","en\u002F12.settings\u002Findex",[249,250,254,258,262,266,270,274,278,282,285],{"title":245,"path":246,"stem":247},{"title":251,"path":252,"stem":253},"Personal profile","\u002Fen\u002Fsettings\u002Fpersonal-profile","en\u002F12.settings\u002F01.personal-profile",{"title":255,"path":256,"stem":257},"Credentials","\u002Fen\u002Fsettings\u002Fcredentials","en\u002F12.settings\u002F02.credentials",{"title":259,"path":260,"stem":261},"Password","\u002Fen\u002Fsettings\u002Fpassword","en\u002F12.settings\u002F03.password",{"title":263,"path":264,"stem":265},"Two-factor authentication","\u002Fen\u002Fsettings\u002Ftwo-factor","en\u002F12.settings\u002F04.two-factor",{"title":267,"path":268,"stem":269},"Active sessions","\u002Fen\u002Fsettings\u002Fsessions","en\u002F12.settings\u002F05.sessions",{"title":271,"path":272,"stem":273},"Company","\u002Fen\u002Fsettings\u002Fcompany","en\u002F12.settings\u002F06.company",{"title":275,"path":276,"stem":277},"Organization","\u002Fen\u002Fsettings\u002Forganization","en\u002F12.settings\u002F07.organization",{"title":279,"path":280,"stem":281},"Members","\u002Fen\u002Fsettings\u002Fmembers","en\u002F12.settings\u002F08.members",{"title":225,"path":283,"stem":284},"\u002Fen\u002Fsettings\u002Fintegrations","en\u002F12.settings\u002F09.integrations",{"title":286,"path":287,"stem":288},"API Keys","\u002Fen\u002Fsettings\u002Fapi-keys","en\u002F12.settings\u002F10.api-keys",{"title":290,"path":291,"stem":292,"children":293},"Troubleshooting","\u002Fen\u002Ftroubleshooting","en\u002F13.troubleshooting\u002Findex",[294,295,299,303,307,311,315],{"title":290,"path":291,"stem":292},{"title":296,"path":297,"stem":298},"Agent not answering","\u002Fen\u002Ftroubleshooting\u002Fagent-not-answering","en\u002F13.troubleshooting\u002F01.agent-not-answering",{"title":300,"path":301,"stem":302},"Calls dropping","\u002Fen\u002Ftroubleshooting\u002Fcalls-drop","en\u002F13.troubleshooting\u002F02.calls-drop",{"title":304,"path":305,"stem":306},"Flow won't publish","\u002Fen\u002Ftroubleshooting\u002Fflow-not-publishing","en\u002F13.troubleshooting\u002F03.flow-not-publishing",{"title":308,"path":309,"stem":310},"Knowledge Base not responding","\u002Fen\u002Ftroubleshooting\u002Fkb-not-answering","en\u002F13.troubleshooting\u002F04.kb-not-answering",{"title":312,"path":313,"stem":314},"Integration won't connect","\u002Fen\u002Ftroubleshooting\u002Fintegration-not-connecting","en\u002F13.troubleshooting\u002F05.integration-not-connecting",{"title":316,"path":317,"stem":318},"Tests failing","\u002Fen\u002Ftroubleshooting\u002Ftests-failing","en\u002F13.troubleshooting\u002F06.tests-failing",{"title":320,"path":321,"stem":322,"children":323,"page":332},"Legal","\u002Fen\u002Flegal","en\u002F14.legal",[324,328],{"title":325,"path":326,"stem":327},"Privacy Policy","\u002Fen\u002Flegal\u002Fprivacy","en\u002F14.legal\u002F01.privacy",{"title":329,"path":330,"stem":331},"Terms and Conditions","\u002Fen\u002Flegal\u002Fterms","en\u002F14.legal\u002F02.terms",false,{"id":334,"title":189,"body":335,"description":692,"extension":693,"links":694,"meta":695,"navigation":696,"path":190,"seo":697,"stem":191,"__hash__":698},"docs_en\u002Fen\u002F08.test-center\u002Findex.md",{"type":336,"value":337,"toc":680},"minimark",[338,346,350,402,406,428,432,435,477,481,487,491,496,515,519,522,585,588,646,650,653,670,674],[339,340,341,342,345],"p",{},"The ",[343,344,189],"strong",{}," lets you validate agent behavior before publishing.",[347,348,27],"h2",{"id":349},"concepts",[351,352,353,366],"table",{},[354,355,356],"thead",{},[357,358,359,363],"tr",{},[360,361,362],"th",{},"Concept",[360,364,365],{},"Description",[367,368,369,378,386,394],"tbody",{},[357,370,371,375],{},[372,373,374],"td",{},"Test Suite",[372,376,377],{},"A set of test cases associated with an agent.",[357,379,380,383],{},[372,381,382],{},"Test Case",[372,384,385],{},"An individual scenario with a prompt and success criteria.",[357,387,388,391],{},[372,389,390],{},"Test Run",[372,392,393],{},"Execution of a suite with results per case.",[357,395,396,399],{},[372,397,398],{},"Publish Readiness",[372,400,401],{},"Indicator whether the agent is ready for publishing.",[347,403,405],{"id":404},"create-a-suite","Create a suite",[407,408,409,416,422,425],"ol",{},[410,411,412,413,415],"li",{},"Go to ",[343,414,189],{},".",[410,417,418,419,415],{},"Click ",[343,420,421],{},"New suite",[410,423,424],{},"Select the agent.",[410,426,427],{},"Choose language and whether to use the draft by default.",[347,429,431],{"id":430},"create-cases","Create cases",[339,433,434],{},"Each case has:",[436,437,438,444,450,456,471],"ul",{},[410,439,440,443],{},[343,441,442],{},"Name",": identifier.",[410,445,446,449],{},[343,447,448],{},"Scenario prompt",": a description of the simulated customer's role.",[410,451,452,455],{},[343,453,454],{},"Success criteria",": a list of criteria the call must meet.",[410,457,458,461,462,466,467,470],{},[343,459,460],{},"Success mode",": ",[463,464,465],"code",{},"all"," (all must pass) or ",[463,468,469],{},"any"," (at least one).",[410,472,473,476],{},[343,474,475],{},"Assert knowledge",": checks about sources used.",[347,478,480],{"id":479},"generate-cases-automatically","Generate cases automatically",[339,482,418,483,486],{},[343,484,485],{},"Gerar casos"," (Generate cases) and pick scenarios (ready-made presets are available). The platform creates up to 25 cases per request with suggested criteria — each case accepts up to 20 criteria and simulated conversations run up to 30 turns.",[347,488,490],{"id":489},"run","Run",[339,492,418,493,495],{},[343,494,490],{},". The suite will run each case as a simulated call:",[436,497,498,501,504],{},[410,499,500],{},"generates a transcript;",[410,502,503],{},"evaluates criteria;",[410,505,506,507,510,511,514],{},"returns ",[463,508,509],{},"passed","\u002F",[463,512,513],{},"failed"," per case.",[347,516,518],{"id":517},"run-states","Run states",[339,520,521],{},"Run status (the suite execution):",[351,523,524,534],{},[354,525,526],{},[357,527,528,531],{},[360,529,530],{},"State",[360,532,533],{},"Meaning",[367,535,536,546,556,566,575],{},[357,537,538,543],{},[372,539,540],{},[463,541,542],{},"queued",[372,544,545],{},"Waiting for an execution slot.",[357,547,548,553],{},[372,549,550],{},[463,551,552],{},"running",[372,554,555],{},"Execution in progress.",[357,557,558,563],{},[372,559,560],{},[463,561,562],{},"completed",[372,564,565],{},"Execution finished; check per-case results.",[357,567,568,572],{},[372,569,570],{},[463,571,513],{},[372,573,574],{},"The execution failed technically.",[357,576,577,582],{},[372,578,579],{},[463,580,581],{},"cancelled",[372,583,584],{},"Execution cancelled.",[339,586,587],{},"Per-case status (each scenario inside the run):",[351,589,590,598],{},[354,591,592],{},[357,593,594,596],{},[360,595,530],{},[360,597,533],{},[367,599,600,609,618,627,636],{},[357,601,602,606],{},[372,603,604],{},[463,605,542],{},[372,607,608],{},"Waiting to run.",[357,610,611,615],{},[372,612,613],{},[463,614,552],{},[372,616,617],{},"Simulated call in progress.",[357,619,620,624],{},[372,621,622],{},[463,623,509],{},[372,625,626],{},"All criteria passed.",[357,628,629,633],{},[372,630,631],{},[463,632,513],{},[372,634,635],{},"At least one criterion failed.",[357,637,638,643],{},[372,639,640],{},[463,641,642],{},"error",[372,644,645],{},"Technical error while running the case.",[347,647,649],{"id":648},"review","Review",[339,651,652],{},"Open the run to see:",[436,654,655,658,661,664,667],{},[410,656,657],{},"pass\u002Ffail summary;",[410,659,660],{},"full transcript;",[410,662,663],{},"results of each criterion;",[410,665,666],{},"flow diagnostics;",[410,668,669],{},"publish readiness.",[347,671,673],{"id":672},"next","Next",[339,675,676,677,415],{},"When the agent passes tests, configure telephony and channels in ",[678,679,235],"a",{"href":236},{"title":681,"searchDepth":682,"depth":682,"links":683},"",2,[684,685,686,687,688,689,690,691],{"id":349,"depth":682,"text":27},{"id":404,"depth":682,"text":405},{"id":430,"depth":682,"text":431},{"id":479,"depth":682,"text":480},{"id":489,"depth":682,"text":490},{"id":517,"depth":682,"text":518},{"id":648,"depth":682,"text":649},{"id":672,"depth":682,"text":673},"Create test suites and run simulated calls.","md",null,{},true,{"title":189,"description":692},"cGw2srwQqR9aojqAmcegQIjWgcXuBcAwmjAwh7inO2w",[700,702],{"title":185,"path":186,"stem":187,"description":701,"children":-1},"Understand where the agent's response came from.",{"title":195,"path":196,"stem":197,"description":703,"children":-1},"Success criteria and evaluation modes.",1786954568414]