[{"data":1,"prerenderedAt":550},["ShallowReactive",2],{"navigation_docs_pt":3,"-pt-guias-transferir-para-humano":371,"-pt-guias-transferir-para-humano-surround":545},[4,13,26,35,111,144,165,190,231,264,316,333,346],{"title":5,"path":6,"stem":7,"children":8},"Introdução","\u002Fpt\u002Fintroducao","pt\u002F1.introducao\u002Findex",[9,10],{"title":5,"path":6,"stem":7},{"title":5,"path":11,"stem":12},"\u002Fpt\u002Fintroducao\u002F_dir","pt\u002F1.introducao\u002F_dir",{"title":14,"path":15,"stem":16,"children":17},"Integrações","\u002Fpt\u002Fintegracoes","pt\u002F10.integracoes\u002Findex",[18,19,22],{"title":14,"path":15,"stem":16},{"title":14,"path":20,"stem":21},"\u002Fpt\u002Fintegracoes\u002F_dir","pt\u002F10.integracoes\u002F_dir",{"title":23,"path":24,"stem":25},"Cal.com","\u002Fpt\u002Fintegracoes\u002Fcalcom","pt\u002F10.integracoes\u002Fcalcom",{"title":27,"path":28,"stem":29,"children":30},"Telefonia","\u002Fpt\u002Ftelefonia","pt\u002F11.telefonia\u002Findex",[31,32],{"title":27,"path":28,"stem":29},{"title":27,"path":33,"stem":34},"\u002Fpt\u002Ftelefonia\u002F_dir","pt\u002F11.telefonia\u002F_dir",{"title":36,"path":37,"stem":38,"children":39},"Definições","\u002Fpt\u002Fsettings","pt\u002F12.settings\u002Findex",[40,41,45,48,52,56,60,64,68,72,75,79,83,87,91,95,99,103,107],{"title":36,"path":37,"stem":38},{"title":42,"path":43,"stem":44},"Autenticação de dois fatores","\u002Fpt\u002Fsettings\u002F2fa","pt\u002F12.settings\u002F2fa",{"title":36,"path":46,"stem":47},"\u002Fpt\u002Fsettings\u002F_dir","pt\u002F12.settings\u002F_dir",{"title":49,"path":50,"stem":51},"Complementos","\u002Fpt\u002Fsettings\u002Fadd-ons","pt\u002F12.settings\u002Fadd-ons",{"title":53,"path":54,"stem":55},"Chaves API","\u002Fpt\u002Fsettings\u002Fapi-keys","pt\u002F12.settings\u002Fapi-keys",{"title":57,"path":58,"stem":59},"Planos e Facturação","\u002Fpt\u002Fsettings\u002Fbilling","pt\u002F12.settings\u002Fbilling",{"title":61,"path":62,"stem":63},"Credenciais","\u002Fpt\u002Fsettings\u002Fcredenciais","pt\u002F12.settings\u002Fcredenciais",{"title":65,"path":66,"stem":67},"Acesso antecipado","\u002Fpt\u002Fsettings\u002Fearly-access","pt\u002F12.settings\u002Fearly-access",{"title":69,"path":70,"stem":71},"Empresa","\u002Fpt\u002Fsettings\u002Fempresa","pt\u002F12.settings\u002Fempresa",{"title":14,"path":73,"stem":74},"\u002Fpt\u002Fsettings\u002Fintegracoes","pt\u002F12.settings\u002Fintegracoes",{"title":76,"path":77,"stem":78},"Membros","\u002Fpt\u002Fsettings\u002Fmembros","pt\u002F12.settings\u002Fmembros",{"title":80,"path":81,"stem":82},"Notificações","\u002Fpt\u002Fsettings\u002Fnotificacoes","pt\u002F12.settings\u002Fnotificacoes",{"title":84,"path":85,"stem":86},"Organização","\u002Fpt\u002Fsettings\u002Forganizacao","pt\u002F12.settings\u002Forganizacao",{"title":88,"path":89,"stem":90},"Password","\u002Fpt\u002Fsettings\u002Fpassword","pt\u002F12.settings\u002Fpassword",{"title":92,"path":93,"stem":94},"Perfil pessoal","\u002Fpt\u002Fsettings\u002Fperfil-pessoal","pt\u002F12.settings\u002Fperfil-pessoal",{"title":96,"path":97,"stem":98},"Preferências","\u002Fpt\u002Fsettings\u002Fpreferencias","pt\u002F12.settings\u002Fpreferencias",{"title":100,"path":101,"stem":102},"Segurança","\u002Fpt\u002Fsettings\u002Fseguranca","pt\u002F12.settings\u002Fseguranca",{"title":104,"path":105,"stem":106},"Sessões ativas","\u002Fpt\u002Fsettings\u002Fsessoes","pt\u002F12.settings\u002Fsessoes",{"title":108,"path":109,"stem":110},"Utilização","\u002Fpt\u002Fsettings\u002Fusage","pt\u002F12.settings\u002Fusage",{"title":112,"path":113,"stem":114,"children":115},"Troubleshooting","\u002Fpt\u002Ftroubleshooting","pt\u002F13.troubleshooting\u002Findex",[116,117,120,124,128,132,136,140],{"title":112,"path":113,"stem":114},{"title":112,"path":118,"stem":119},"\u002Fpt\u002Ftroubleshooting\u002F_dir","pt\u002F13.troubleshooting\u002F_dir",{"title":121,"path":122,"stem":123},"Agente não atende","\u002Fpt\u002Ftroubleshooting\u002Fagente-nao-atende","pt\u002F13.troubleshooting\u002Fagente-nao-atende",{"title":125,"path":126,"stem":127},"Chamadas caem","\u002Fpt\u002Ftroubleshooting\u002Fchamadas-caem","pt\u002F13.troubleshooting\u002Fchamadas-caem",{"title":129,"path":130,"stem":131},"Fluxo não publica","\u002Fpt\u002Ftroubleshooting\u002Ffluxo-nao-publica","pt\u002F13.troubleshooting\u002Ffluxo-nao-publica",{"title":133,"path":134,"stem":135},"Integração não liga","\u002Fpt\u002Ftroubleshooting\u002Fintegracao-nao-liga","pt\u002F13.troubleshooting\u002Fintegracao-nao-liga",{"title":137,"path":138,"stem":139},"Knowledge Base não responde","\u002Fpt\u002Ftroubleshooting\u002Fkb-nao-responde","pt\u002F13.troubleshooting\u002Fkb-nao-responde",{"title":141,"path":142,"stem":143},"Testes falham","\u002Fpt\u002Ftroubleshooting\u002Ftestes-falham","pt\u002F13.troubleshooting\u002Ftestes-falham",{"title":145,"path":146,"stem":147,"children":148},"Começar","\u002Fpt\u002Fcomecar","pt\u002F2.comecar\u002Findex",[149,150,153,157,161],{"title":145,"path":146,"stem":147},{"title":145,"path":151,"stem":152},"\u002Fpt\u002Fcomecar\u002F_dir","pt\u002F2.comecar\u002F_dir",{"title":154,"path":155,"stem":156},"Fazer uma chamada de teste","\u002Fpt\u002Fcomecar\u002Fchamada-de-teste","pt\u002F2.comecar\u002Fchamada-de-teste",{"title":158,"path":159,"stem":160},"Configuração inicial","\u002Fpt\u002Fcomecar\u002Fconfiguracao-inicial","pt\u002F2.comecar\u002Fconfiguracao-inicial",{"title":162,"path":163,"stem":164},"Criar o primeiro agente","\u002Fpt\u002Fcomecar\u002Fprimeiro-agente","pt\u002F2.comecar\u002Fprimeiro-agente",{"title":166,"path":167,"stem":168,"children":169},"Conceitos","\u002Fpt\u002Fconceitos","pt\u002F3.conceitos\u002Findex",[170,171,174,178,182,186],{"title":166,"path":167,"stem":168},{"title":166,"path":172,"stem":173},"\u002Fpt\u002Fconceitos\u002F_dir","pt\u002F3.conceitos\u002F_dir",{"title":175,"path":176,"stem":177},"Agente de voz","\u002Fpt\u002Fconceitos\u002Fagente","pt\u002F3.conceitos\u002Fagente",{"title":179,"path":180,"stem":181},"Fluxo","\u002Fpt\u002Fconceitos\u002Ffluxo","pt\u002F3.conceitos\u002Ffluxo",{"title":183,"path":184,"stem":185},"Organização e tenants","\u002Fpt\u002Fconceitos\u002Forganizacao","pt\u002F3.conceitos\u002Forganizacao",{"title":187,"path":188,"stem":189},"Runtime","\u002Fpt\u002Fconceitos\u002Fruntime","pt\u002F3.conceitos\u002Fruntime",{"title":191,"path":192,"stem":193,"children":194},"Guias","\u002Fpt\u002Fguias","pt\u002F4.guias\u002Findex",[195,196,199,203,207,211,215,219,223,227],{"title":191,"path":192,"stem":193},{"title":191,"path":197,"stem":198},"\u002Fpt\u002Fguias\u002F_dir","pt\u002F4.guias\u002F_dir",{"title":200,"path":201,"stem":202},"Configurar um Phone Book","\u002Fpt\u002Fguias\u002Fconfigurar-phone-book","pt\u002F4.guias\u002Fconfigurar-phone-book",{"title":204,"path":205,"stem":206},"Criar o primeiro agente passo a passo","\u002Fpt\u002Fguias\u002Fcriar-primeiro-agente","pt\u002F4.guias\u002Fcriar-primeiro-agente",{"title":208,"path":209,"stem":210},"Enviar SMS durante a chamada","\u002Fpt\u002Fguias\u002Fenviar-sms","pt\u002F4.guias\u002Fenviar-sms",{"title":212,"path":213,"stem":214},"Marcar reuniões com Cal.com","\u002Fpt\u002Fguias\u002Fmarcar-reunioes","pt\u002F4.guias\u002Fmarcar-reunioes",{"title":216,"path":217,"stem":218},"Publicar e receber chamadas","\u002Fpt\u002Fguias\u002Fpublicar-agente","pt\u002F4.guias\u002Fpublicar-agente",{"title":220,"path":221,"stem":222},"Testar um agente","\u002Fpt\u002Fguias\u002Ftestar-agente","pt\u002F4.guias\u002Ftestar-agente",{"title":224,"path":225,"stem":226},"Transferir para humano","\u002Fpt\u002Fguias\u002Ftransferir-para-humano","pt\u002F4.guias\u002Ftransferir-para-humano",{"title":228,"path":229,"stem":230},"Ligar o Flow Builder","\u002Fpt\u002Fguias\u002Fusar-flow-builder","pt\u002F4.guias\u002Fusar-flow-builder",{"title":232,"path":233,"stem":234,"children":235},"Flow Builder","\u002Fpt\u002Fflow-builder","pt\u002F5.flow-builder\u002Findex",[236,237,240,244,248,252,256,260],{"title":232,"path":233,"stem":234},{"title":232,"path":238,"stem":239},"\u002Fpt\u002Fflow-builder\u002F_dir","pt\u002F5.flow-builder\u002F_dir",{"title":241,"path":242,"stem":243},"Branches e condições","\u002Fpt\u002Fflow-builder\u002Fbranches","pt\u002F5.flow-builder\u002Fbranches",{"title":245,"path":246,"stem":247},"Estrutura de um fluxo","\u002Fpt\u002Fflow-builder\u002Festrutura","pt\u002F5.flow-builder\u002Festrutura",{"title":249,"path":250,"stem":251},"Interface do builder","\u002Fpt\u002Fflow-builder\u002Finterface","pt\u002F5.flow-builder\u002Finterface",{"title":253,"path":254,"stem":255},"Testar um fluxo","\u002Fpt\u002Fflow-builder\u002Ftestar","pt\u002F5.flow-builder\u002Ftestar",{"title":257,"path":258,"stem":259},"Validação e publicação","\u002Fpt\u002Fflow-builder\u002Fvalidacao-publicacao","pt\u002F5.flow-builder\u002Fvalidacao-publicacao",{"title":261,"path":262,"stem":263},"Variáveis do fluxo","\u002Fpt\u002Fflow-builder\u002Fvariaveis","pt\u002F5.flow-builder\u002Fvariaveis",{"title":265,"path":266,"stem":267,"children":268},"Nós","\u002Fpt\u002Fnos","pt\u002F6.nos\u002Findex",[269,270,273,277,281,285,289,293,297,300,304,308,312],{"title":265,"path":266,"stem":267},{"title":265,"path":271,"stem":272},"\u002Fpt\u002Fnos\u002F_dir","pt\u002F6.nos\u002F_dir",{"title":274,"path":275,"stem":276},"Acção personalizada","\u002Fpt\u002Fnos\u002Faccao-personalizada","pt\u002F6.nos\u002Faccao-personalizada",{"title":278,"path":279,"stem":280},"Agendamento","\u002Fpt\u002Fnos\u002Fagendamento","pt\u002F6.nos\u002Fagendamento",{"title":282,"path":283,"stem":284},"Conversação","\u002Fpt\u002Fnos\u002Fconversacao","pt\u002F6.nos\u002Fconversacao",{"title":286,"path":287,"stem":288},"Disparar subfluxo","\u002Fpt\u002Fnos\u002Fdisparar-subfluxo","pt\u002F6.nos\u002Fdisparar-subfluxo",{"title":290,"path":291,"stem":292},"Dividir o caminho","\u002Fpt\u002Fnos\u002Fdividir-o-caminho","pt\u002F6.nos\u002Fdividir-o-caminho",{"title":294,"path":295,"stem":296},"Nós em breve","\u002Fpt\u002Fnos\u002Fem-breve","pt\u002F6.nos\u002Fem-breve",{"title":208,"path":298,"stem":299},"\u002Fpt\u002Fnos\u002Fenviar-sms-durante-a-chamada","pt\u002F6.nos\u002Fenviar-sms-durante-a-chamada",{"title":301,"path":302,"stem":303},"Mensagem","\u002Fpt\u002Fnos\u002Fmensagem","pt\u002F6.nos\u002Fmensagem",{"title":305,"path":306,"stem":307},"Saltar para","\u002Fpt\u002Fnos\u002Fsaltar-para","pt\u002F6.nos\u002Fsaltar-para",{"title":309,"path":310,"stem":311},"Terminar chamada","\u002Fpt\u002Fnos\u002Fterminar-chamada","pt\u002F6.nos\u002Fterminar-chamada",{"title":313,"path":314,"stem":315},"Transferência","\u002Fpt\u002Fnos\u002Ftransferencia","pt\u002F6.nos\u002Ftransferencia",{"title":317,"path":318,"stem":319,"children":320},"Knowledge Base","\u002Fpt\u002Fknowledge-base","pt\u002F7.knowledge-base\u002Findex",[321,322,325,329],{"title":317,"path":318,"stem":319},{"title":317,"path":323,"stem":324},"\u002Fpt\u002Fknowledge-base\u002F_dir","pt\u002F7.knowledge-base\u002F_dir",{"title":326,"path":327,"stem":328},"Citações","\u002Fpt\u002Fknowledge-base\u002Fcitacoes","pt\u002F7.knowledge-base\u002Fcitacoes",{"title":330,"path":331,"stem":332},"Fontes","\u002Fpt\u002Fknowledge-base\u002Ffontes","pt\u002F7.knowledge-base\u002Ffontes",{"title":334,"path":335,"stem":336,"children":337},"Test Center","\u002Fpt\u002Ftest-center","pt\u002F8.test-center\u002Findex",[338,339,342],{"title":334,"path":335,"stem":336},{"title":334,"path":340,"stem":341},"\u002Fpt\u002Ftest-center\u002F_dir","pt\u002F8.test-center\u002F_dir",{"title":343,"path":344,"stem":345},"Avaliações","\u002Fpt\u002Ftest-center\u002Fevaluacoes","pt\u002F8.test-center\u002Fevaluacoes",{"title":347,"path":348,"stem":349,"children":350},"API","\u002Fpt\u002Fapi","pt\u002F9.api\u002Findex",[351,352,355,359,363,367],{"title":347,"path":348,"stem":349},{"title":347,"path":353,"stem":354},"\u002Fpt\u002Fapi\u002F_dir","pt\u002F9.api\u002F_dir",{"title":356,"path":357,"stem":358},"Autenticação","\u002Fpt\u002Fapi\u002Fautenticacao","pt\u002F9.api\u002Fautenticacao",{"title":360,"path":361,"stem":362},"Endpoints","\u002Fpt\u002Fapi\u002Fendpoints","pt\u002F9.api\u002Fendpoints",{"title":364,"path":365,"stem":366},"Realtime","\u002Fpt\u002Fapi\u002Frealtime","pt\u002F9.api\u002Frealtime",{"title":368,"path":369,"stem":370},"Webhooks","\u002Fpt\u002Fapi\u002Fwebhooks","pt\u002F9.api\u002Fwebhooks",{"id":372,"title":224,"body":373,"description":538,"extension":539,"links":540,"meta":541,"navigation":542,"path":225,"seo":543,"stem":226,"__hash__":544},"docs_pt\u002Fpt\u002F4.guias\u002Ftransferir-para-humano.md",{"type":374,"value":375,"toc":529},"minimark",[376,380,388,393,404,407,436,440,490,494,501,505,511,515,518],[377,378,224],"h1",{"id":379},"transferir-para-humano",[381,382,383,384,387],"p",{},"O nó ",[385,386,313],"strong",{}," passa a chamada para um destino humano. Pode configurar-se no Flow Builder ou nas Acções globais do agente.",[389,390,392],"h2",{"id":391},"passo-1-criar-acção-de-transferência","Passo 1. Criar acção de transferência",[381,394,395,396,399,400,403],{},"Aceda ao separador ",[385,397,398],{},"Acções"," do agente e clique em ",[385,401,402],{},"Nova acção > Transferência",".",[381,405,406],{},"Preencha:",[408,409,410,414,430,433],"ul",{},[411,412,413],"li",{},"nome;",[411,415,416,417,421,422,425,426,429],{},"tipo de destino: ",[418,419,420],"code",{},"phone",", ",[418,423,424],{},"sip_uri"," ou ",[418,427,428],{},"phone_book",";",[411,431,432],{},"número ou SIP URI;",[411,434,435],{},"modo de transferência.",[389,437,439],{"id":438},"passo-2-escolher-o-modo","Passo 2. Escolher o modo",[441,442,443,456],"table",{},[444,445,446],"thead",{},[447,448,449,453],"tr",{},[450,451,452],"th",{},"Modo",[450,454,455],{},"Quando usar",[457,458,459,470,480],"tbody",{},[447,460,461,467],{},[462,463,464],"td",{},[418,465,466],{},"cold",[462,468,469],{},"Transferência rápida, sem contexto.",[447,471,472,477],{},[462,473,474],{},[418,475,476],{},"warm_message",[462,478,479],{},"Quer anunciar ao receptor com uma frase fixa.",[447,481,482,487],{},[462,483,484],{},[418,485,486],{},"warm_summary",[462,488,489],{},"Quer que a IA resuma a chamada ao receptor.",[389,491,493],{"id":492},"passo-3-configurar-disponibilidade","Passo 3. Configurar disponibilidade",[381,495,496,497,500],{},"Active ",[385,498,499],{},"Disponibilidade humana"," e defina horários por dia da semana. Fora dos horários, o agente toca a mensagem de indisponível.",[389,502,504],{"id":503},"passo-4-inserir-no-fluxo","Passo 4. Inserir no fluxo",[381,506,507,508,510],{},"No Flow Builder, adicione um nó ",[385,509,313],{}," e escolha a acção criada. O runtime valida se o destino está disponível antes de tentar a transferência.",[389,512,514],{"id":513},"passo-5-testar","Passo 5. Testar",[381,516,517],{},"Use a simulação de transferência para verificar:",[408,519,520,523,526],{},[411,521,522],{},"se o destino é resolvido;",[411,524,525],{},"se a mensagem de warm é gerada;",[411,527,528],{},"se o fallback funciona quando não atende.",{"title":530,"searchDepth":531,"depth":531,"links":532},"",2,[533,534,535,536,537],{"id":391,"depth":531,"text":392},{"id":438,"depth":531,"text":439},{"id":492,"depth":531,"text":493},{"id":503,"depth":531,"text":504},{"id":513,"depth":531,"text":514},"Configure transferências cold ou warm para número, SIP ou Phone Book.","md",null,{},true,{"title":224,"description":538},"-0-gHtI0KhrXUhzdXE0Iy8noMTlmA1CPI0j-WldSFYM",[546,548],{"title":220,"path":221,"stem":222,"description":547,"children":-1},"Valide o comportamento do agente antes de publicar.",{"title":228,"path":229,"stem":230,"description":549,"children":-1},"Desenhe fluxos de conversação na canvas.",1785861538891]