Make a test call

Diska provides two ways to test an agent without consuming telephony credit.

1. Web Call

Test real-time voice with WebRTC in the browser.

1. Open the agent page.
2. Click Testar → Web Call.
3. Allow microphone access.
4. Speak with the agent and review the transcriptions.

2. Flow simulator

Test the conversational Flow without audio. Useful to validate logic, branches and variables.

1. In the builder, click Testar → Simulação (Simulation).
2. Enter test phrases as if you were the customer.
3. Confirm the Flow follows the expected paths.

What to validate

• A clear Greeting delivered within the expected time.
• Proper handling of interruptions.
• Variables are collected correctly.
• Transfers, SMS and bookings only trigger when intended.
• The call ends at an End node.

Next

After the test call, refine your Flow logic in the Flow Builder.