Legal

Terms and Conditions

The rules for using the Diska platform — what we provide, what we expect of you, and how either side can end it.

Pending legal review. This accurately describes how the platform works and the rules that apply, but it has not been validated by a lawyer. Before relying on it as a binding contract — particularly the liability, payment and termination sections — have it reviewed.

Last updated: 9 August 2026

These terms govern your use of the Diska platform: the diska.ai website, the app.diska.ai application, the api.diska.ai API, the voice widget and everything associated with them. By creating an account or using the service, you accept them.

If you accept on behalf of a company, you confirm you have authority to bind it. In that case "you" means that company.

What Diska does

Diska lets you build voice agents that answer calls, hold conversations according to instructions you define, consult documents you upload, and carry out actions you configure — booking appointments, sending messages, calling external systems.

The agent is yours. We provide the platform that runs it.

Account and access

You need an account to use the service. You are responsible for keeping your credentials safe and for everything that happens under your account. Tell us as soon as you suspect unauthorised access.

Credentials must not be shared between people: invite your colleagues into the organisation instead, with the appropriate access level.

You must be at least 18 years old.

Your content stays yours

The instructions you write, the flows you design, the documents you upload and your call data remain yours. We claim no ownership of them.

You grant us only the licence needed to operate the service: to host, process and transmit that content to the providers listed in the Privacy Policy, so the agent can work.

You confirm you have the right to use what you upload and that it does not infringe third-party rights.

What we expect of you

Responsibility for what your agents say is yours. Specifically, you agree to:

Comply with recording and communications law. The rules vary by jurisdiction. The platform gives you the tools — spoken notice, explicit consent — but using them correctly is your decision.
Not use Diska for unsolicited bulk calling, or for campaigns that breach the rules applicable to telephone marketing.
Not have an agent pass as human where the law requires it to identify itself as an automated system.
Not use the service for fraud, harassment, unlawful content, or to try to extract credentials or third-party data.
Not attempt to bypass technical limits, probe the infrastructure, reach another organisation's data, or place artificial load on the platform.
Obtain the necessary permissions from the people whose data your agents collect.

We may suspend an account that is causing harm — to third parties, to the platform or to other customers — and, wherever reasonable, we warn you first.

Third-party services

The service depends on external providers (language models, speech synthesis and transcription, telephony, hosting). A failure, change or outage at those providers can affect the service. We choose and manage them carefully, but we do not control their availability.

The limits of AI

This deserves saying plainly: a voice agent produces probabilistic answers. It can misunderstand, it can answer incorrectly, and it can fail on a call that mattered.

We do not warrant that responses are accurate, complete or fit for a particular purpose. It is on you to test agents before they answer real customers — the Test Center exists for that — and to supervise the results. Do not use Diska as the sole mechanism in critical health, safety, legal or financial decisions without human review.

Payment

Commercial terms — price, billing cycle, usage limits — are those agreed in your plan or proposal. Unless stated otherwise, amounts exclude taxes, which are your responsibility.

Non-payment may lead to suspension, after notice.

Availability

We work to keep the service available, but we do not provide it without interruption. There may be planned maintenance, failures and degradations. Unless you hold a written service level agreement, the service is provided "as is".

Liability

To the maximum extent permitted by law, Diska is not liable for lost profits, lost data, lost business opportunities or indirect damages arising from use of the service.

Our total liability, on any basis, is limited to the amount you paid us in the 12 months before the event giving rise to it.

Nothing in these terms excludes liability that the law does not allow to be excluded.