Troubleshooting
Integration won't connect
Troubleshoot integration connection failures.
When an integration shows a disconnected state or related nodes fail, verify the connection before opening a ticket.
General checks
- The API key entered is valid and not expired.
- The external provider account is active and unrestricted.
- The integration state under Definições → Integrações (Settings → Integrations) shows connected.
- The key you entered has the required permissions on the external provider.
- The provider account region matches Diska's region, if applicable.
Cal.com
- Confirm the API key has permissions to read event types.
- Disable and re-enable the integration in Settings → Integrations.
- Check the available event types shown after connecting the integration.
- Ensure the event type has online booking enabled.
Providers coming soon
Salesforce, WhatsApp, and other providers are marked Coming soon in the UI. Do not attempt to configure those integrations until they are released.