Nodes
Conversation
Collect information and guide the dialogue with the Conversation node.
The Conversation node is the heart of a Flow. It's where the Agent listens to the customer, thinks, and replies, optionally collecting variables.
Fields
| Field | Description |
|---|---|
| Instruction | System guidance specific to this step. |
| Expected information | What the Agent should try to obtain in this node. |
| Collect variables | List of variables with name, type, prompt and required flag. |
| Output variable (legacy) | Single name to store the response when not using the list. |
Attached actions
Besides outgoing connections, a Conversation step can carry attached actions — booking, transfer, custom action or during-call SMS — available at any moment of that step, without a dedicated node on the canvas.
Variable types
In the node panel you choose between: String (text), Number, Integer, Boolean, List, Email and Phone number. Number and Integer also accept a minimum/maximum range.
Allowed connections
Can connect to:
branch,message,jump,trigger_subflow,custom_action,during_call_sms,transfer,booking,end,placeholder.
Two Conversation steps never connect directly — the path between them always goes through an exit condition (Dividir o caminho / Split path node).
Example
Instruction: "Ask the customer for the reason of the call. Be brief and formal."
Variables to collect:
- reason (text) → "What is the reason for your call?"
- urgent (boolean) → "Is this urgent?"
Validation
- Error if the instruction is missing.
- Warning if neither expected information nor collect variables are set.
- Error if any variable has an invalid name.