Evaluations

Test Center evaluations measure whether the simulated call achieved the objective.

Success criteria

Each test case can have one or more assertions, for example:

• "The agent asked for the customer's name."
• "The agent did not disclose third-party data."
• "The agent scheduled a meeting."

Success mode

• all: all criteria must pass.
• any: a single criterion passing is enough.

Result per criterion

interface CriterionResult {
  criterion: string
  passed: boolean
  explanation: string
}

The explanation field describes why it passed or failed.

Scoring

Each case returns:

• score_passed: number of criteria passed.
• score_total: total number of criteria.

Assert knowledge

You can request verification that specific information came from the Knowledge Base or was ignored.

Tips

• Keep criteria observable in the transcript.
• Avoid subjective criteria ("good service").
• Use any to test equivalent alternative paths.