Agent not answering

Follow this checklist when you call the agent number and nothing happens, you hear an error, or the call ends immediately.

Quick checks

1. The agent is active and not archived in the backoffice.
2. The agent has a published version in the Publish tab.
3. The main flow contains a start node and a path that reaches an end node.
4. The voice provider and selected voice are available.
5. The phone number is correctly linked to the agent.

Logs and diagnosis

Check the call in Históricos (History) — the transcript and executed actions show how far the conversation got.

Common fixes

• Republish the agent after any flow changes.
• Fix the issues reported by validation in the editor's Publicação (Publishing) section.
• Test the agent with Testar → Chat using a text conversation.