Send SMS during a call

The Send SMS during call node sends SMS via Ombala while the call is active.

Prerequisites

• Real SMS sending enabled by Diska for your organization (contact support; without it, sends run in simulated mode).
• Recipient number available in the flow (e.g., collected in a Conversation node).

Step 1. Create an SMS action

Open Acções → SMS durante a chamada (Actions → SMS during the call) in the side menu and click Novo (New):

• name;
• pre-action message: what the agent says before sending;
• SMS body: text with placeholders <variable>;
• wait for response and timeout (optional);
• fallback message if there is no response.

Step 2. Insert into the flow

Add the Send SMS during call node. Map the variables for the placeholders.

Step 3. Test

In simulation mode, the SMS is not sent, but you can see the resolved content and the destination. Real sending is enabled by Diska for your organization.